Troubleshooting a Call to Action
Use the following sections to resolve issues that can occur in a Call to Action.
Trouble Logging in to Real Magnet
If you are experiencing issues logging in to Real Magnet from netFORUM, go to your browser Internet Options and ensure that https://www.magnetmail.net as well as your netFORUM iWeb site are set up as a Trusted Site. Add the site in the Security tab and in the Privacy tab.
No Email Based on a View
If your call to action is based on a View that sent out emails in the past but stopped sending out emails after the View was modified (for example, added a new column), it could be a caching issue. However, the baseline netFORUM clear cache process will not work because the executables (that is, the Messaging Engine) have a different base directory so the CacheRoot folder ends up in a different place. Look in to see if it is there and clear the cache files.
Steps to resolve caching issue:
- Stop the messaging service.
- Clear the cache files from .
- Start the messaging service.
Email Message Issue Based on a View
If the email body is not rendering (parsing) new View columns that were added to an existing View, that can be related to the caching issues mentioned above. Please follow the steps above to resolve this issue.