Missing Items and Corrections

Why is my bank reconciliation off exactly the same amount as one of my outstanding checks or deposits?

Items displayed on bank reconciliation detail tabs are based on document dates. The Balance Per Books is calculated based upon effective date. If you have an issue with one document, check these two dates for consistency. If you find that the document date and effective dates are different, you can correct the transaction or use the Suspense tab until the bank reconciliation outstanding items and balance per books reflect the same information, such as you are past both the document and effective dates.

Why do the View toolbar buttons become gray and unavailable to use?

When you make any changes to the Reconcile Cash Accounts form (entering the bank balance or clearing any items), you must click the Update button in order for the View Outstanding Only, View Cleared Only, View All, and Print buttons to become available to you. These buttons are only available on the Checks, Deposits, and Other Cash Items tabs.

While performing bank reconciliation I accidentally cleared a check/voucher and updated the Checks/Vouchers tab. How can I unclear the item?

Click back to the Checks/Vouchers tab before performing any edits and the toolbar button to View Cleared Only will be available to select. Click View Cleared Only , clear the check/voucher that was cleared in error, and then click the Update button.

I cleared a check in a past month and now realize that it should have cleared this month but it is no longer available to select. How do I correct this?

To correct the problem, first determine when the check was cleared by running the <All Checks> report from Reports>Bank Reconciliation>Checks/Vouchers with a filter for the check in question. Once you have determined the cleared date, simply open Bank Reconciliation (Activities>Reconcile Cash Accounts) and enter a reconciliation date the same date as the cleared date of the check. On the Checks/Vouchers tab click View All and clear the check from the cleared items.

All my deposits for a day are grouped together as one item. Why?

Deposits are listed by deposit number and document date on the Deposits tab. Thus, if you did not use the deposit field or used the same deposit numbers on multiple documents on the same date, they will display as one item. You can use the reconciliation report in detail to see the individual documents that comprise the deposit listings.