Trending Support Topics

Below is a list of current trending support topics. You can use the links below to quickly access the associated Abila Knowledgebase Article or how-to video. You must be logged in to the Abila Knowledgebase to view KB Articles.

Year-End Topics

• How to Enter a 1099 Adjustment - (Article) | (Video)
• How to Enter a W-2 Adjustment - (Article) | (Video) 
• Payroll Fails to Calculate Due to Missing Calculation Schedule - (Article) | (Video)
• Unable to Update Aatrix Forms - (Article) | (Video)
• 2020 Payroll Tax Revision History - (Article) 
• What forms do I need to buy to print W-2/1099? - (Article)

Download / Installation / Technical

• Download: Abila MIP Fund Accounting version 2021.x - (Article)
• DrillPoint Reports version 2020.x - (Article)
• HR v2021.x - (Article)
• EWS v2021.x - (Article)
• Error: All Licensed Seats Are Currently in Use - (Article)
• Error: Unable to Connect to SQL Type Messages - (Article)
• Install: Uninstall/Reinstall a Network Workstation - (Article) 
• Install: Moving Fund Accounting to a New Server - (Article) 
• Performance: Slowness when Printing, Exporting, Running Reports - (Article)

How To - Accounts Payable

• Options When A/P Checks Did Not Print Properly - (Article) | (Video)
• Pay A/P Checks from Multiple Cash Accounts - (Article)
• Reverse an Accounts Payable Invoice (API) - (Article) | (Video) 
• Void an A/P Check - (Article)
• Void an A/P Check & Reverse the Invoice - (Article) | (Video) 

How To - General Ledger

• Apply an A/R Credit to an A/R Invoice - (Article) | (Video)
• Budget Worksheet Wizard Overview - (Article) | (Video)
• Closing Account Assignments Required - (Article) | (Video) 
• Correct Budget - (Article) | (Video) 
• Guide for Basic Data Import - (Article) | (Video)
• Reverse a Posted Transaction - (Article)
• Record Transactions in a Closed Fiscal Year - (Article) | (Video) 
• Troubleshoot Bank Rec - (Article) | (Video) 
• Troubleshoot a Balance Sheet That Does Not Balance - (Article) | (Video) 

How To - Payroll / HR / EWS 

• EWS/HR/Payroll Processing Checklist - (Article) | (Video)
• Reprint a Payroll Check/Voucher that did not Print Correctly - (Article) 
• Set Up/Adjust Employee Balances - (Article) | (Video)
• Set Up A Benefit Plan in HR - (Article) | (Video)
• Set Up A Leave Plan in HR - (Article) | (Video) 
• Resolve "Unable to Transfer Payroll to Accounting" Error - (Article) | (Video) 
• Void Checks/Vouchers Issued through Payroll - (Article)

How To - Other

• Add New Users & Security Rights - (Article) | (Video)
• Adding New Abila Private Cloud Users/Forms (Article)
• Reset Your Abila Private Cloud Password (Article) | (Video)
• Set Entry Date Controls - (Article) | (Video)

Last Updated: January 08, 2020