The netFORUM integration with Capwiz, a product of CQ Roll Call, is a two-way integration that involves sending netFORUM customer data into Capwiz and importing activity records back into netFORUM from Capwiz.
This integration does not include importing legislator information into netFORUM.
This integration is designed to work with the January 2008 version of Capwiz Web Services API. If Capitol Advantage should change its API resulting in the integration to fail the client will be responsible to pay for Abila to make the necessary modifications to make the integration be functional.
This section describes the setup that needs to be done before the implementation can be done.
Unique email addresses in netFORUM.This integration requires the customers' email address be used as a unique login identifier on the Capwiz site. This means that when customers identify themselves on the CapwizXC site, they will enter an email address along with personal information. Email address will be used to match against customers exported from netFORUM into Capwiz. In , each email address has to be unique and not shared among customers.If this integration is implemented, will customize to enforce this rule programmatically, or clients can enforce this rule via SOP's and by running reports/queries to identify if there are duplicate email addresses.
Capwiz has been integrated to work with the netFORUM implied interest functionality.
Complete the following steps to setup the Capwiz integration:
If needed, run the Sample Capwiz Query.To run the Sample Capwiz Query, complete the following steps:
After FTP'ing the tab-delimited file into Capwiz, you must set up the issues and alerts in Capwiz. You can refer to Capwiz Online Help for information on the steps to complete this process in CapWiz.
As you set up your issues and alerts in Capwiz, you will get an Alert ID code that you will plug into your advocacy issues in netFORUM.
After your issues and alerts are created in Capwiz, you must include your Capwiz account information and Alert ID on your Advocacy Issue profile.
To set the Capwiz information on an Advocacy Issue, complete the following steps:
Enter the Alert ID you obtained in Capwiz into the external alert id field.
The Advocacy Issue has now been tied to the Issue/Alert you set up in Capwiz earlier.
The significance of this is that netFORUM runs a nightly process where it pulls data from CapWiz surrounding all of the issues/alerts tied to Advocacy Issues. This data is returned as an action record for each individual who participated. These actions will also trigger an implied interest to be set for their profile based on this issue. In addition, this data is also used to help calculate an individuals A Score.
The capwiz account drop-down menu on the Advocacy Issue Profile is populated by entering your Capwiz account information in netFORUM.
To enter Capwiz account information, complete the following steps:
Click the Customer Setup link located on the CRM Overview page.
Click the System Options tab to view the System Option and related child forms.
The Capwiz task contacts Capwiz and import all activities taken in Capwiz and creates implicit interest codes based on the advocacy issue that's related to the alert code.
To run the Capwiz task from the Task Dashboard, complete the following steps:
The Task Dashboard appears.
The Add - Capwiz Task form appears.
You may set this task up to run one time, or expand the recurrence drop-down menu and select the frequency with which you would like it to occur. When you select a value from the recurrence drop-down menu, additional fields will become available that will allow you to exactly specify how often you would like this task to occur. These fields vary by the value selected in the recurrence drop-down menu.
Below are a list of items the client is responsible before integrating with Capwiz.
As clients are directed to the client's Capwiz site to perform advocacy actions, the users will be required to enter personal information before a message can be sent. The key piece of information that the user has to enter is the constituent's email address. Based on the email address entered, the Capwiz system will create an activity record regarding the message that was sent. This activity will be linked to a netFORUM customer by matching the email address entered with the email address imported from netFORUM.
In addition, Abila will build a nightly pull to pull action records from the client's Capwiz site and populate the netFORUM table so the client's staff can view the actions that a customer sends via the Capwiz system. There is no user interaction with the pull of these records; it is all done behind the scenes.
The action records will be pulled from CapwizXC and inserted into a baseline netFORUM table with a communication type of "CapWizXC". These records will be displayed on the communications child form of the correspondence tab in the Individual's profile. This value of "CapWizXC" will be hard-coded and can not be changed as part of the standard offering.
Below are a list of assumptions and limitations regarding the Capwiz integration:
Note: netFORUM integration with Capwiz does not include importing legislator data into netFORUM.