The case work flow process profile screen has an actions child form section that allows you to enter information to describe the steps that are part of the process. Each action indicates a step in the workflow process.
When entering data in this form, you must provide codes and descriptions for each entry. Use codes and descriptions that are unique to your organization to complete these fields. The Case Management Module is customizable to your company's needs and will accept any code or description that you enter.
This topic covers the Process Profile page, click the links below for more information on the functionality available in the Profile page: