Add a Request Priority Record
Request Priority indicates the urgency of each customer request. Examples of request priorities include Critical, High, Medium, or Low. Add a record when you want to make a new option available in the Request Priority drop-down list.
To add an Request Priority record, use the following steps:
- Go to Customer Request Setup page. to open the
- On the Request Priority child form, click the Add
button.
- In the Add - Request Priority window, enter the request priority.
- Click Save to save your changes.
To Delete a Value From a Drop-down List:
- On the Customer Request Setup page, on the appropriate child form, find the record you would like to delete and click the Delete
button.
- You will receive a warning message. Click OK to delete the record from the child form.
Note: After a drop-down list item is used, you cannot permanently delete it. However, you can hide the record from the list by disabling it. To disable the record, check the hide/disable record? check box.
To Hide/Disable a Value From a Drop-down List:
- On the Customer Request Setup page, on the appropriate child form, find the record you would like to hide and click the Edit
button.
- Select the hide/disable record? check box and click Save. This removes the value from all of the drop-down lists.
Note: There is no show option to reverse the hide option. If you need the value again, you must add it.