Automatic Renewal Failures

Setting and running the automatic renewal feature allows you a convenient way to establish memberships. However, if the payment method becomes invalid before the renewal, the automatic renewal will fail.

When an automatic renewal payment fails, the system takes the following actions:

• NetForumrolls back the invoice, as if it were never created.
• The first time a renewal payment fails, the system sets the payment status to Failing.
• NetForumlogs this failure and the associated error from the gateway. You can view the log entry by accessing the Task Scheduler profile > General Tab > History Child Form.
• If the payment is retried, NetForum limits the retries based on the number of days set by the AutopayRetryAfterFailureDaysToWait system option. The default value is five days. This means that if you manually retry the credit card or a scheduled task retries the credit card, NetForum prevents the retry for five days.
• If the payment method continues to fail, it will only be retried a maximum number of times, as set by the AutopayRetryAfterFailureMaxAttempts system option. The default number of maximum retries is three.
• After exceeding the maximum number of failed attempts, the failing payment method is set to an Invalid status. The customer must be contacted to provide updated payment information.
• If the customer updates his or her payment information at any time during the renewal process, and a payment succeeds, the following occurs:
  • The payment method status is reset to Active,
  • The number of retry attempts is reset to zero.
  • The next attempt date is reset to the current date.
  • The status change date is reset to the current date.