Processing Refunds

For information on processing refunds, please visit the articles linked below. These offer refund information for specific payment types such as check or credit card payments, as well as steps on how to process refunds for events and groups.

When processing refunds, keep in mind that Refund and Credit transaction types each have a unique charge code. This charge code is set up when your netFORUM entity is created. For more information on viewing or editing the Refund, Credit, or Bundle charge codes, see the help article: Setting up Bundle, Credit, and Refund Charge Codes.

Processing Refunds for Check Payments: If an invoice is cancelled or written off and payment was by check, you can create a refund using the Process Refunds batch process. The refund process can be run either as a batch process (multiple customers) or as a manual process (one customer at a time).

Note: The system will debit the liability account of the credit charge code and credit the cash account. When you refund a payment by check, the system debits the liability account of the credit charge code and credits the refund account.