The return/cancel icon allows you to enter a return or cancel quantity, return/cancel all items, and automatically refund the payment.
The Return/Cancel button on an invoice should be used if a transaction actually occurred, but the customer changed their mind. This process will leave a history of the purchase on the customer's record.
The Void button on an invoice should be used when you make a mistake. It removes the history of the purchase from the customer's record. If the original transaction batch is open, netFORUM removes the transaction from the batch.
If the original transaction batch is closed, you must select a new batch and void with adjustment; this will create reversing transactions in the new batch. This information becomes stored in the Accounting module under the adjustments group item as well as under the adjustments profile tab for the new batch.
You can cancel part of an order from the Invoice Profile page.
To Cancel Part of an Order:
Tip: You should not use Void or Return/Cancel on invoices that are for Event Registrations or for Exhibit Registrations. For these areas, there is a cancel button on the registration that should be used instead. Also if a product has been shipped, you may not void the line item for that product. Instead, you must return it.