Add an assignment for an individual when you want to assign a staff member to do a specific task pertaining to this individual customer. Add an assignment for a group when you want to assign a staff member to do a specific task pertaining to a group of customers. Once you add and save this assignment, the assignee receives a notification email.
Note: You can also add an assignment from an Individual Profile to make the assignment about that individual.
To add an assignment for an individual, use the following steps:
Fields | Required | Description |
---|---|---|
name | Required | Enter the first few letters of the customer's last name, a list of matches appears. Select your customer from the list, or click the look up button for a full list of customers. |
assignee | Required | Select the staff member (netFORUM user) who gets the assignment. This field defaults to the current user. Users with the exclude user flag selected are excluded from this drop-down list. |
status | Optional | Select the status of this assignment from the drop-down list. |
role | Required | Select the staff member's role in the assignment from the drop-down list. |
priority | Optional | Select the priority of this assignment from the drop-down list. |
remind date | Optional | Select or enter the date that netFORUM will remind the assignee of this task. |
source | Optional | Select the source of this assignment from the drop-down list. Examples of assignment sources are: inbound call, outbound call, or eWeb. |
due date | Optional | Select or enter the date that this assignment should be completed. |
activity | Required | Select an activity from the drop-down list. |
email template | Optional | Select a template to format the email that netFORUM sends to the assignee. |
assignment summary | Required | Enter a friendly name for this assignment. |
assignment detail | Optional | Enter more details about this assignment. |
Note: The assignee's notification email contains a link directly to the Assignment Profile in netFORUM.
Click the Cancel button to go to the previous page without saving your changes.