Use Find Request to search for Requests already in your database. Request information is stored in the database by the fields completed in the Add - Customer Request process. When using the Find – Contact Request form, you search for a desired Request using information stored in the database via these fields. Search results viewed on the List – Contact Request page display in columns, and each column of search results corresponds to a data field. Only a limited, pre-defined set of columns pertaining to Requests is available to you on the Find – Contact Request page.
Note: The more specific you make search criteria, the narrower your results will be. Searching for a Sort Name beginning with "F" will return more results than searching for a Sort Name beginning with "Full." Searching for all records with a Sort Name starting with a "T" will produce more results than searching for Sort Namesstarting with a "T" with a specific Date Completed.
Most Finds and Queries in netFORUM are run in CRM. The Find page is set up with a pre-defined set of columns (fields) versus a Query which allows you to select from any column in the search Table.
If you are not sure what you are looking for, use the netFORUM wildcard character, the percent sign (%), to help you with your search. This is especially helpful when used in conjunction with the contains option on the Sort Name field.