Boogie Tools

NetForum integrates with BoogieTool's BounceStudio Enterprise 4.3 - Includes 5 POP Account License and tracks bounced email addresses and records them on the Bounced E-Mail child form under the Individual profile page (no reporting or business rules based on bounces). Business rules functionality can be developed per client (extra cost). For example, set the ‘do not contact via email’ flag if message bounces back.

BounceStudio Enterprise sorts your bounced email messages into categories.

Setup Checklist

These are the times you will need to configure Boogie Pop mail bounce for the Project Managers, they will need to get this information from the clients prior to deployment.

  1. Mailbox Name
  2. Mailbox (POP3) User Name
  3. Mailbox (POP3) Password
  4. Mail Server name or IP
  5. NetForum Database Server Name
  6. NetForum Database Name
  7. SQL User
  8. SQL Password

From Boogie Tools you will need to contact them and register the server and get the license.

Setup Process

  1. You can start the setup by downloading the product form Boogie Tools' Website.
  2. www.BoogieTools.com that will keep you functional for 30 days.
  3. Install the product by going thrugh the Setup.EXE wizard.
  4. Collect the serial number information and send it for registration (Done by customer of the PM)
  5. Get the license key and install it.
  6. Create a System ODBC - data source DSN into the netForum database.
  7. Create the mailbox configuration along with this code on the SQL command. That is basically an SP that maps the bounced items into the table items.

SQL: 

co_email_bounceback_insert
@ceb_to_address = '#EMAIL#', 
@ceb_from_address='#FROM#', 
@ceb_subject='#SUBJECT#', 
@ceb_pop_account='#POPACCOUNT#', 
@ceb_bounce_type='#BOUNCETYPE#', 
@ceb_body='#BODY#', 
@ceb_xbps1='#X-BPS1#', 
@ceb_xbps2='#X-BPS2#'
   

Client Tasks

Note: (For Hosted clients) The client has to provide Abila with the mailbox and login/pwd to use on their mail server (and maybe open their firewall so netFORUM can connect via POP3 to their mail server).

There has to be a POP acct for BounceStudio to check. MS Exchange does not do POP by default, and it is difficult to get it to do it and allow BounceStudio to check it. (This is an Exchange admin thing NOT an Abila thing).

After the client has POP accounts configured, the client staff has to use them as the send 'from'/'reply to' email address on the emails that they want to have BounceStudio check for bounceback/NDR (non-delivery report) messages. BounceStudio handles the scheduling of the checking of the mailbox, and executes the SP when it finds matching bounces in the email account.

Abila Tasks

  • Setup & configuration of software. This includes the following services:
    • Install the Boogie software on a server (client types e.g. local, hosted or shared hosted clients)
    • Connect Boogie to a mailbox on the client’s mail server to be used as a “bounce box”. Internally, we have Boogie connected to the announcements@avectra.com mailbox
    • Connect Boogie to the netFORUM database, specify a stored procedure or SQL query to log the bounced e-mails. Our baseline version logs the bounces only via a stored-procedure.

Costs

Usage and Instructions

Future Functionality: (No time frame set yet on new functionality)

  • Create reporting based on bounced emails.
  • Create auto-opt out feature for bounced emails.

See Also