This book provides information about working with individual correspondence.
Sending E-Mail from an Individual Profile Using Microsoft Outlook
Sending E-Mail from an Individual Profile Using a Correspondence Template
Sending E-Mail to a List of Individuals or Organizations
Sending an E-Mail Message with High-Priority
Changing the "From" E-Mail Address on the Correspondence Template
Viewing an Individual's Communications
Adding a Name to an E-Mail Mailing List from the Individual Profile