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Gateway Errors Child Form

Modules>CRM>Find/List Individual Profile>Individual Profile >Payments Tab>Customer Payment Information Child Form>Customer Payment Information Profile

The Gateway Errors child form is located under the Primary tab on the Customer Payment Information Profile and displays a list of all errors that have been returned from the payment gateway for the saved payment method.

Gateway Errors Child Form Information

The Gateway Errors child form displays a listing of all errors that have been returned from the payment gateway for the stored payment method. This child form displays the following data columns:

Column Description
Order Code This is the order number for an order that used the stored payment method. Clicking the GoTo icon next to this number will take you to the Gateway Error Log Profile for that transaction.
Error Code This displays the error code returned from the payment gateway for the stored payment method.
Error Message

Gateway payment statuses for stored payment information describe whether the credit card or ACH account for the stored payment information is in good standing. netFORUM considers the stored payment information as in good standing if the linked credit card or ACH account is authorized by the payment gateway.

If netFORUM receives an authorization from a payment gateway, such as Vantiv, Sage, or Paypal, then it marks the stored payment information Active.

If netFORUM receives a decline from a payment gateway, such as Vantiv, Sage, or Paypal, while attempting authorization, then it displays the following message and stops attempting to pass this payment information to the gateway: "An electronic payment could not be processed because the linked payment information in the ' + [apm_type] + ' has a status of Invalid."

If netFORUM receives a decline from a payment gateway, such as Vantiv, Sage, or Paypal, and the next retry date is still in the future, then it displays the following message and stops attempting to pass this payment information to the gateway: "An electronic payment could not be processed because the linked payment information in the ' + [apm_type] + ' has a status of Failing and the next retry date is mm/dd/yyyy."
Date This displays the date of the transaction.

Child Form Icons

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