Automatic Membership Renewals

This feature automatically renews memberships with existing payment information during a mass membership renewal process.

This feature can be activated for new members during their initial membership purchase or added to existing members from their Membership Profile page.

For New Members, when placing the order in Centralized Order Entry, select the auto-pay membership? check box. When completing the order, you MUST select credit card or ACH as the Payment Method to capture the payment information for the renewal.

For Existing Members, click the Edit button on the Profile Information Panel of the Membership Profile page and select the auto-pay membership? check box.

After selecting the auto-pay membership? check box, the customer payment info drop-down list will display. Select the payment information (credit card or ACH) by which the membership will be renewed. The edit button next to the customer payment info field allows your edit or update the customer's payment information from the Edit—Membership window.

If payment information is not available or the customer requests to use different payment information, click the Add button. The Add - Customer Payment Info window will display to add the new or additional payment information.

FAQ

National and Linked Chapter Memberships

Q. Suppose I have a National and a Chapter membership, and I have linked the chapter membership to the national. When the National membership is renewed, the chapter membership renews along with it and is included in the renewal invoice. If I have auto-pay configured for the national membership, will the chapter membership also get paid automatically?

A. Yes. In the scenario described, the chapter membership will be auto-paid even if the auto-pay checkbox is not checked on the chapter membership.