Frequently Asked Questions

Q. What if I place a user in two Security Groups and a conflict occurs where a module (or child form) is enabled in one Security Group but disabled in the other? Which Security Group will take precedence?

A. Enabled modules and forms will take precedence over disabled modules and forms if there is ever a conflict. However, this illustrates how quickly Security Groups can become convoluted and confusing if not thought-out in advance and used carefully. It is highly encouraged that users are always placed in one Security Group at a time for this reason and to keep things simple.

Q. Do Security Group rights override Access Group rights?

A. Yes. For example, User A currently has Express User Access Group rights. The Express User Access Group grants him CRM, Committee, and Reports module access. You decide to make User A also part of the Accounting Security Group. The Accounting Security Group provides access to the Accounting, Exhibits, and Administration modules. This will override User A’s Express User Access limited rights and will also provide those additional modules to him.

Q. I accidentally deleted a Security Group! Is there any way I can get it back with all the members restored through Support?

A. Unfortunately not. The only way to restore your Security Group is to manually recreate it and add your users again.

Q. I have a module enabled in my Security Group but I still can’t modify any records. Why not?

A. Double-check your Child form security and make sure that it is not in conflict with your Group Security. You may have a child form set to read-only or invisible access for your Security Group.

Q. Is there a limit to the number of users I can add to a Security Group?

A. There is no limit to the number of users you may add. You may have many users or you may set-up a Security Group for only one (1) user if needed.