How Do I Upload, Download, and Link to Documents?
netFORUM uses a server farm to handle the many entities and clients it services to provide maximum performance. This means that, when both association staff and their customers log-in, they are assigned a random server to use the service. This also means that when a document is uploaded it is assigned a random server to be stored on. The implication of this is when their customers log-in and try to download this document, if they have been assigned a different random server, the document may not be stored there. However, this is resolved by a process called DocumentGenerate that transfers the document for the customer dynamically as soon as it is requested. This concept is illustrated by the image below.
How Documents are Dynamically Displayed across netFORUM Servers using the Document Generate Process
To make sure that your documents are available for download by customers, they must be uploaded and linked to appropriately. This is easily accomplished and explained in detail by the following netFORUM Help topics:
Uploading a Document to a Profile