Unsubscribing from an E-Mail Opt-out Message Category

If an individual does not want to receive an e-mail for a specific message category (e.g., newsletter), you can go to their Individual Profile, click the E-mail Opt-Out link, and unsubscribe them from that message category for future e-mail correspondence sent using the Messaging Job Setup Wizard, Message Template, or the Send E-mail to List, Correspondence Template.

Note: If you try to re-subscribe someone to a message category while the messaging engine is in the middle of sending a job, the individual will not receive the message because they are already opted-out of the group.

To "unsubscribe" someone from a list:

1. Go to the Individual Profile.
2. In the Phone & E-mail Information section of the page, click the E-mail Opt-Out link. The Unsubscribe Request window displays.
3. Select the Message Category that they want to opt out of.
4. Click Save. The individual's e-mail address will be removed from the recipient e-mail address list for any e-mail correspondence with this message category.

Note: The recipient list is created from the Query in Step 1 of the Messaging Job Setup Wizard. The e-mail address is pulled from the list when the message is sent ( Step 4 of the Messaging Job Setup Wizard).

You can view the Opt Out Category on the Individual Profile, Correspondence tab, Opt Out List child form.