Viewing an Individual's Transaction Summary
A history of an individual's transactions can be accessed from the Individual Profile screen.
To view a transaction summary:
- Navigate to the Individual Profile.
- Hover over the Actions icon. Select Transaction Summary from the drop-down menu.
The Transaction Summary Profile window shows a summary of the different types of financial transactions an Individual customer may have with your organization. The summary includes:
- Orders/Invoices Total
- Line Item Purchases
- Payments
- Credits
- Write-Offs
- Applied Credits
- Refunds
Users can now view a summary of several different transaction types for each customer.
- Orders/Invoices: The Total Count of invoices and orders created for this customer is displayed, as well as the total number of invoices and orders cancelled (Total Cancellations Count). The Balance Due for orders and invoices also displays in this section.
- Line Item Purchases: The Total Count of line items from all invoices or orders for this customer. The Total Cancellations Count shows the number of line items that were cancelled. The Total Cancellations Amount displays the total amount of line items cancelled. The Total Amount of line items purchases accounts for all orders and invoices.
- Payments: The Total Count of payments made by the customer. The Total Amount of all payments. The Total Cancellations Count displays the number of payment cancellations. Total Cancellations Amount will display the total number of payment cancellations.
- Credits: The Total Available Credits is highlighted for ease of use. The Total Credit Transactions Count is the total number of credit transactions created for this customer through cancellations. The Total Credit Transactions Amount is the total amount of credits created through cancellations of payments. The Total Overpayment Credits Count is the number of credit transactions created through an overpayment for that customer. The Total Overpayment Credits Amount is the total amount of credit created by the customer by overpaying for an order or invoice.
- Write-Offs: The Total Count of invoices that were written-off and the total dollar amount of write-off will be displayed.
- Applied Credits: The Total Applied Credits Count and the total amount of Applied Credits. Users will also note the Total Applied Credit Cancellations Count which is the total of credits applied that were created through cancellations. The Total Applied Credit Cancellations Amount displays the dollar amount from credits created through cancellations and applied to the customer.
- Refunds: Displays the Total Refunds Count which includes the total number of credits/payments that have been refunded to the customer. The Total Refunds Amount is a running total of refunds processed in netFORUM for the customer.
In some cases, you can use the Transaction Summary form to do a quick check of the customer’s financials.
Using the Transaction Summary to Verify that an Account Balances
Use the following formulas with the Transaction Summary information to verify that a customer’s account balances:
- Balance Due + Payments + Write-off = Line Item Purchased Total Amount
- Total Credit Transactions – Refund + Total Overpayment Credit Amount = Total Available Credits