Adding an Event Cancellation Fee
You have the option of adding an event cancellation fee when a customer cancels his/her event registration.
When cancelling an event registration, other considerations must also be taken into account with regard to how to treat the funds that will be returned as a result of the cancellation. Are they to be returned to the payment method used to purchase the registration such as the customer’s credit card or check? Are they to be used to purchase another event registration for the customer? Will they be used to purchase other merchandise? Do you want to charge a cancellation fee? Or do you simply want to leave a credit on the customer’s account for future use? How you answer these questions dictates how you should process the registration cancellation within netFORUM so that the returned funds are treated as you intend.
For step-by-step instructions on event cancellations, view the online help topic Cancelling an Event Registration.