Occasionally, customers will request that their accounts not be activated in the MemberFuse social community. The Exclude from Social checkbox on the netFORUM Individual profile edit screen has been implemented for this request.
When selected, the customer may not log-in to MemberFuse from eWeb. Further, this action causes the user account to not be searchable or viewable in MemberFuse.
Because this is a “soft delete”, if the customer changes his/her mind and desires access to the community once more, deselect the Exclude from Social checkbox on the netFORUM Individual profile edit screen and the account will be reactivated (after the standard 24-hour period needed for updates to take place).
A quick glance at the Individual profile also indicates whether the customer has been removed from the social community. If the user has been removed, the Exclude from Social? setting under the Primary Membership Information section will be set to “Yes”.