Removing an Individual from a Wait List for an Event

You may increase the capacity for an event to allow more registrants. However, for those registrants that have purchased the event and been placed on a wait list, you must manually move them to the regular event registrant list. This is a simple process.

To move a registrant off of the Wait List onto the Registrant List:

1. Go to the Event Profile,
2. Click List Registrants from the Actions menu drop-down.

3. The List Event Registrant page shows all registrants. The wait listed registrants will have a check mark in the Waitlist column.

4. Click the Go to arrow next to a wait listed registrant to go to their Registrant Profile.

On the Event Registrant Profile, you will notice Yes next to Waitlisted?

5. Click the Edit button.
6. To remove the registrant from the Wait List and add them as a regular event registrant, clear the Wait Listed check box.
7. Click Save. The registrant will be removed from the Wait List and added to the list of registrants.

When a registrant is "forced" from the Wait List onto the Registrant List, the Capacity for the event will increase accordingly by a factor of 1. As noted, you may increase event capacity after a person has been wait listed but you must still update the registrant list manually as just described once capacity is increased.

Note: If an event has met registration capacity and allows Wait List registrations, but the sessions linked to the event have not met capacity, the registrant will be Wait Listed for the event and will also be Wait Listed for the sessions. Guest registrants who register after the event or session capacity has been met can also be added to the Wait List.